Privacy Policy

Introduction

dronavalexith ("we," "us," or "our") operates dronavalexith.sbs and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our creativity platform services.

This policy applies to all users of our advanced drawing techniques platform and complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). We encourage you to read this policy carefully to understand our practices regarding your personal information.

Information We Collect

How We Collect Information

• Directly from you when you register, enroll in courses, or contact us
• Automatically through cookies and similar technologies when you use our website
• From third-party services like payment processors when you make purchases
• Through your interactions with our educational content and drawing exercises
• When you participate in surveys, feedback forms, or community discussions

How We Use Your Information

We use the information we collect for several purposes, all aimed at providing you with the best possible learning experience on our creativity platform.

• Provide and maintain our drawing technique courses and educational services
• Process registrations, payments, and manage your account
• Send course materials, updates, and important service communications
• Personalize your learning experience and recommend relevant content
• Analyze usage patterns to improve our platform and course offerings
• Respond to your questions, comments, and support requests
• Send marketing communications about new courses and features (with your consent)
• Comply with legal obligations and protect our rights
• Prevent fraud and ensure platform security

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in specific circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our platform, processing payments, sending emails, and analyzing data. These providers have access to personal information only as needed to perform their functions and are contractually obligated to maintain confidentiality.

Legal Requirements

We may disclose your information if required to do so by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or others.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

Data Security and Protection

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry-standard practices.

Data Retention and Deletion

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

• Account Information: Retained while your account is active and for 3 years after account closure
• Course Progress Data: Retained for 5 years to allow you to resume your learning journey
• Payment Information: Retained for 7 years to comply with Australian tax and accounting requirements
• Marketing Communications: Retained until you unsubscribe or request deletion
• Support Communications: Retained for 2 years for quality assurance and training purposes

You may request deletion of your personal information at any time by contacting us. We will honor such requests except where we have a legal obligation to retain certain information.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized content.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and personalization choices
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our platform.

International Data Transfers

While dronavalexith is based in Australia, some of our service providers may be located overseas, including in the United States and European Union. When we transfer your personal information overseas, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.

We only work with overseas providers who maintain adequate data protection standards and have contractual obligations to protect your personal information.

Children's Privacy

Our creativity platform is designed for users aged 16 and older. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete such information promptly.

Parents or guardians who believe we may have collected information from a child under 16 should contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will notify you by email or through a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The "Effective Date" at the top of this policy indicates when it was last updated.

Making a Complaint

If you have concerns about how we handle your personal information, please contact us first using the details below. We take privacy complaints seriously and will investigate promptly.

If you're not satisfied with our response, you can make a complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.